Terms & Conditions

Last updated: June 10, 2025

These Terms & Conditions (“Terms”) apply to your use of our website and our cleaning services. By using our site, you agree to these Terms. Please read them carefully.

Who Can Use This Site

You must be at least 18 years old or have permission from a parent or guardian to use our website or book our services.
You agree to use this site only for lawful purposes.

Booking, Payment, and Refunds

All bookings require full payment in advance. Your appointment is not confirmed until payment is received.
By booking, you agree to our [Refund Policy] and [Privacy Policy].
If you cancel more than 48 hours before your service, you’ll receive a full refund. No refunds for cancellations within 48 hours.
We reserve the right to change our pricing or services at any time.

Intellectual Property

All content on this website—including text, images, logo, and design—is owned by NovaClean and protected by copyright law.
You may not copy, use, or share any part of our website without our written permission.

Changes to Services or Website

NovaClean may change, update, or remove any part of this website or our services at any time without notice.
We may add or remove features, or temporarily or permanently stop a service.

User Responsibilities

You are responsible for providing accurate information when booking.
You must provide safe, legal access to your property for our team.
You agree not to misuse our website (such as trying to hack, spam, or disrupt the site).

Warranties and Limitation of Liability

NovaClean provides services as described. We work to deliver the best possible results, but cannot guarantee perfection or remove all stains/odors.
To the maximum extent allowed by law, NovaClean is not liable for any indirect, incidental, or consequential damages arising from your use of our site or services.

Right to Refuse or Cancel Service

We reserve the right to refuse or cancel any booking at our sole discretion (for example, if your location is unsafe or payment fails).
If we cancel a service, you will receive a full refund unless you have violated our policies.

Third-Party Links and Content

Our website may contain links to third-party sites or tools (like payment processors or maps). NovaClean is not responsible for the content, privacy, or practices of these third parties.

Account Suspension or Termination

NovaClean reserves the right to suspend or terminate user accounts or access to services for violation of these Terms or any unlawful or abusive activity.

Law & Jurisdiction

These Terms are governed by the laws of the State of North Carolina, United States.
Any disputes will be resolved in courts located in North Carolina.

Updates to These Terms

NovaClean may update these Terms at any time. The most current version will always be posted on our website.
By continuing to use our site, you agree to the updated Terms.

Questions?

If you have any questions about these Terms & Conditions, please contact us at info@usenovaclean.com.